Last updated: October 2, 2026
Scope
This policy applies to purchases made directly at www.nutramerican.us. For purchases made from other stores, contact the seller. You may still report quality or safety concerns about our products to Nutramerican.
1. Requests and authorization
You may request a change-of-mind return within 30 calendar days after delivery.
Email support@nutramerican.us with your order number or proof of purchase, the product and quantity you wish to return, and the reason for your request.
Before sending the product, you must receive our instructions and a return authorization number. Authorization starts the return process; refunds remain subject to receipt and verification of the product.
You must hand the return to the carrier within 14 calendar days after receiving authorization. If you need more time, contact us before that period expires.
2. Change-of-mind return conditions
The product must be unopened, unused, with its safety seal intact and in its original packaging.
We do not accept voluntary returns of opened, used, tampered-with products or products with a broken seal because of flavor preference, a change of mind, or a lack of expected results.
These restrictions do not exclude legitimate claims involving incorrect, damaged or defective products, or quality or safety concerns.
3. Incorrect, damaged or defective products
Contact us as soon as you discover the problem. Describe what happened and retain the product, its container and lot number.
We may request photographs of the product, seal, packaging and label, or other information reasonably necessary to investigate. If you cannot provide any of these items, explain the circumstances so we can consider other ways to verify the issue.
After reviewing the case, we will arrange a replacement or refund as appropriate. Nutramerican will cover necessary shipping costs when the issue is attributable to the product or our fulfillment of the order.
Do not send or discard a product involved in a claim without contacting us first, unless keeping it poses a risk or an authority instructs otherwise.
4. Quality and safety
If you suspect an adverse reaction, stop using the product and seek medical attention as appropriate. Report the issue to us and retain the container and lot number if it is safe to do so.
These cases are reviewed individually, even if the product has been opened. Handling a safety complaint does not depend on the product meeting change-of-mind return conditions.
5. Return shipping
For change-of-mind returns, the customer pays return shipping. Original shipping charges actually paid are not refundable.
We do not charge restocking fees or deduct the original shipping cost from the refund when shipping was free.
The return address is provided by email with the instructions. Pack the product securely and use a tracked shipping service. Keep your proof of shipment.
If a return does not arrive or is damaged in transit, we will review the documentation and shipping responsibility before resolving the case.
6. Inspection and refund amount
We will verify that the received product matches the order and meets the applicable conditions. If we find discrepancies, missing items or relevant damage, we will inform you and explain how they affect the request before resolving it.
The refund covers the amount actually paid for eligible products, accounting for applied discounts and any taxes that must be refunded. We do not refund the pre-discount price.
For bundles or promotions, we will use the value assigned to each item in the order or a proportional allocation of the discount where appropriate.
7. Processing
Within 5 business days after receiving the return, we will inspect it and communicate our decision. If approved, we will process the refund within that same period.
If additional information is needed to resolve a discrepancy, we will explain what is missing and the status of the review. Any legally required deadline takes precedence.
Refunds are issued to the original payment method. Your bank or payment provider may need additional time to post them.
8. Verification and prevention of abuse
We may verify the order, delivery, returned product and submitted information.
We may reject requests supported by falsified receipts, products other than those purchased, quantities not purchased, deliberate alteration of the product, or materially false information. We will explain the reason for our decision.
The frequency of requests alone does not establish fraud or remove the right to submit a legitimate claim.
We do not provide duplicate compensation for the same amount. If there is a payment dispute, prior refund or replacement, we will coordinate the resolution with the payment provider and review compensation already provided to avoid duplication. This does not limit the right to dispute a charge.
9. Consumer rights and contact
This policy does not limit rights that cannot be excluded under applicable law. Voluntary return conditions do not replace those rights.
Nutramerican Pharma, LLC
support@nutramerican.us
